sdy live Casino & Sportsbook Data Care

This page describes what we collect when you use sdy live and how we keep that data protected. We at sdy live collect personal information necessary to operate your account, process deposits and withdrawals, verify your identity, and comply with anti-money-laundering and gaming regulations. Our data practices are designed to safeguard your privacy while meeting legal obligations in the jurisdictions where we operate.

We recognize that your trust in sdy live depends on how we handle your email address, bank account details, transaction history, and betting activity. This policy sets out exactly what information we gather, who we share it with, how long we keep it, and what rights you have. We do not sell your personal data to marketing companies or third-party advertisers. Your information is used solely to run your sdy live account, process your payments, investigate disputes, and comply with law.

Our servers may sit outside your jurisdiction, and data transfers across borders are encrypted. If you have questions about our data practices, contact our support team—we answer privacy inquiries systematically.

What we collect when you use sdy live

Account registration and identity data on sdy live

We collect your email address, phone number, full name, date of birth, and residential address when you create a sdy live account. Before you can deposit or withdraw, we require identity verification: we collect a scan or photo of your government-issued photo ID (national ID, passport, or driving licence). We also collect bank account information—your account number, bank name, and account holder name—to process withdrawals to your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

We use this information to verify your identity, confirm your legal age, check against sanctions lists and fraud databases, and process your requests for deposits and withdrawals. Your identity documents are encrypted and stored separately from your account profile. We delete them after a standard retention period (typically two years) unless law requires us to keep them longer.

Transaction and betting activity on sdy live

We collect and store every transaction you make on sdy live: deposits, withdrawals, stakes placed, game outcomes, winnings, and losses. This record includes the date, time, amount, game type (Liga 1 betting, live-dealer blackjack, Aviator slot, Mobile Legends esports, etc.), and your account balance before and after each activity. We use this data to settle your bets correctly, prevent fraud, investigate disputes, and maintain accurate account statements.

Your sdy live transaction history is visible to you on your account dashboard. We retain this history for at least seven years to comply with anti-money-laundering regulations. You can download your transaction history at any time for personal records or tax purposes.

Device and access information

We collect your IP address, browser type, device type (mobile, tablet, desktop), operating system, and approximate geographic location (based on IP geolocation, not GPS). We log the date and time of every login attempt, session duration, and pages you visit on sdy live. We use this information to detect unauthorized access, prevent account takeover, enforce jurisdiction restrictions, and understand how users interact with our platform.

We use cookies (small text files stored on your device) to remember your login session, language preference, and whether you have accepted our cookies notice. We also use local storage and similar technologies to cache game data and improve page load speed. These cookies expire after your session ends or after a set period (typically 30 days). You can delete cookies from your browser at any time, though this may affect your sdy live experience.

Customer support and communication

When you contact our sdy live support team via live chat or email, we collect and store your message, our response, any documents or screenshots you provide, and the date and time of your inquiry. We use this information to resolve your issue, investigate disputes, improve our support process, and train our support staff. Support tickets are retained for at least two years so we can reference past interactions if you contact us again.

We may send you email notifications about account security (password changes, new login from a new device), payment updates (deposit received, withdrawal processed), or system maintenance. We do not send marketing emails or promotional content unless you explicitly opt in. You can unsubscribe from non-critical notifications in your account settings.

How we use and share your data on sdy live

Third-party processors and payment partners

We share your data with third parties only when necessary to operate sdy live and process your payments. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank: mobile banking, local payment, online payment, or e-wallet) receive your bank account number and withdrawal amounts to process transfers. These partners are bound by data protection agreements and use your information only to complete transactions.

We may use fraud detection services and sanctions checking providers to verify your identity and prevent money laundering. These services receive your name, date of birth, and address; they do not receive your betting history or financial transactions. We do not share your email address, phone number, or account activity with these third parties.

Legal compliance and data retention on sdy live

We may disclose your personal data if required by law, court order, or government authority. We comply with anti-money-laundering (AML) regulations in the jurisdictions where we operate, which may require us to report certain transaction patterns to financial authorities. We do not voluntarily provide user data to law enforcement, but we do respond to valid legal requests with appropriate documentation.

We retain transaction records for at least seven years (as required by AML law), identity documents for typically two years, and support tickets for two years. Account deletion requests are honoured, but we retain transaction records for the mandatory legal retention period. Once that period expires, we delete or anonymize your personal data.

We at sdy live encrypt your data, limit access to authorized staff, and share information only with payment partners and law enforcement when required.

Your rights regarding your data on sdy live

You have the right to access your personal data at any time via your sdy live account dashboard. You can download your transaction history, view your profile information, and see what data we hold about you. You may request correction if your personal information is inaccurate—contact our support team with updated details and we will verify and update your profile.

You have the right to request deletion of your account and associated personal data, subject to legal retention requirements. We will close your account within five business days, refund any remaining balance, and delete data after mandatory retention periods expire. You cannot delete your account if you have open betting positions or pending withdrawals; those must settle first.

Data security practices on sdy live

We encrypt all data in transit using SSL/TLS protocol (you see a padlock icon in your browser when connected to sdy live). Your personal information is stored on encrypted databases with restricted access—only authorized staff can view your data, and their access is logged. We do not store your password in plain text; we hash it using industry-standard algorithms so even we cannot read your password.

We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we investigate immediately and notify affected users within a reasonable timeframe. We maintain cyber insurance and incident response procedures so we can respond swiftly to any security event.

Jurisdiction and data location on sdy live

Our servers are located outside Indonesia, so your data is transferred internationally and stored on servers in multiple regions. These transfers are encrypted and comply with applicable data protection laws. Data transfers across borders do not change your privacy rights—we protect your data regardless of where it is stored.

Our services are available only where local law permits. If your jurisdiction has data localization requirements (requiring personal data to be stored within the country), contact our support team to discuss your options before opening an account.

Changes to this policy

We may update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable law. Changes take effect upon posting on this page. We do not email users about privacy policy updates, so review this page regularly. Your continued use of sdy live after changes are posted constitutes acceptance of the updated policy. If you do not agree with any change, you may close your account and request a refund of your remaining balance.

This Privacy Policy was last updated in 2026. If you have questions or concerns about how we handle your data, contact our support team via live chat or email. We respond to privacy inquiries systematically and typically reply within two to three business days.